You and me. Skype and coffee. 1-3 months.

The best place to begin is usually with a free marketing consultation.

We spend an hour talking about your business, your goals, and your current digital architecture.

I make some recommendations, quote some prices, and if we’re a match, I lay out the timeline and milestones for the project.

Another excellent call this morning with @caelanmac – a true, class act professional.

— Andy (@andrewghayes) June 28, 2013

Communications Standards

I respond to all emails within 24 hours, and all phone calls within one business day.

The fastest way for existing customers to get service is to submit a ticket.

The fastest way to get a bid on your project is to fill out our intake questionnaire.

If your sites or emails are having technical difficulties, I move to correct the problems as soon as humanly possible, and keep you apprised of every move I make to fix it.

Standard Contract Terms

I accept all payment through PayPal.

(Payable to [email protected])

50% deposit is required to begin work.

The remaining 50% is due upon satisfactory completion of the project.

• Projects less than $500 in scope require payment in full to begin work.
• While these terms are standard for most of my projects, I reserve the right to mutually agree upon different terms with a client, in writing, at the beginning of a project.

Grant of Rights

Once full payment is received, Pura Vida MultiMedia grants all rights of the work to the client, for distribution, display, and reproduction.

Pura Vida MultiMedia retains the right to display the work in its own portfolio.

Change in Scope

For projects that contain fixed-cost bids, any change in the agreed-upon scope of work will result in an additional estimate and invoice within five (5) business days.

For projects billed on an hourly basis, if Pura Vida MultiMedia believes that the hours worked will exceed the agreed-upon budget by 10%, we will notify the client as soon as is reasonable, in writing.  If this is agreed to as acceptable by the client, in writing, the final invoice will contain all hours worked.

Cancellation

If the Client cancels this project for the Client’s convenience of for reasons not connected with the performance of Pura Vida MultiMedia, the deposit will not be refunded.

If the Client cancels the project for good cause related to our performance (e.g., neglecting the project, work being performed in a manner that is not timely and professional, etc.), the deposit shall be refunded, less the reasonable value of any deliverables accepted by the Client prior to cancellation for cause.

If the billable work has exceeded the initial down payment, the client will be invoiced for that amount. Once paid, all artwork and coding completed will be given to the client.